Communication is getting done by e-mail more and more often. We often have to address large audiences and communicate facts in a clear, unmistakable fashion. And we only have one chance to get it right. It can be hard to draft an e-mail on a particular topic because we've never had to do it before. We ask ourselves, am I writing with the right tone? Is it appropriate for the subject? Is it too formal? Not formal enough? How would someone else write this? Here are some examples to answer those questions.