Information Management Officer
Serves as Information Management Officer; acts as liaison between the unit and the installation Network Enterprise Center; coordinates with the NEC for security, software, and equipment upgrades and repair; provides secure, high quality information services neccessary for mission accomplishment; integrates military and civilian information systems, applications, and programs; submits IT service requests to the Army Enterprise Service Desk (AESD); standardizes software use and ensures computer and communications security; issues passwords, monitors network use, and enforces IT security protocols.
IMO Technician
Serves as IMO Technician; performs IMO duties as outlined in the current AR 25-1 and AR 25-2; provides customer support services for Garrison IT equipment, software, systems, interfaces, and networks; plans for, configures, and maintains computers; analyzes problems in applications software and/or IT equipment; diagnoses problems and develops modifications and/or procedures to resolve them; advises the DGC on IT requirements and current capabilities and limitations; coordinates, develops, and executes Life Cycle Management (LCM) for common users' desktop computers.
Help Desk Specialist
Serves as Help Desk Specialist for the Division Special Troops Battalion; provides around-the-clock technical support; troubleshoots and resolves end user hardware and software problems; assigns problems that cannot be resolved to the appropriate technician; monitors status until the problem is resolved; opens, troubleshoots, and closes trouble tickets and adds relevant information into the trouble ticket database; verifies end user satisfaction prior to closing trouble ticket; responsible for over $500,000 in equipment across five buildings.
Help Desk Specialist
Serves as Help Desk Specialist; assists over 3,000 soldiers on over 4,000 workstations; complies with DISA requirements; creates, updates, and deletes user accounts; resolves computer and software configuration and network connectivity issues; assists users with creating user profiles, printer, and peripheral device troubleshooting; installs, removes, and replaces computers, servers, monitors, printers, and other IT equipment; maintains VDI, Army Golden Master (AGM) build, Joint Regional Security Stacks (JRSS), NIPR, SIPR, Microsoft Operating Software (OS), and Active Directory.
IMO Manager
Serves as IMO Manager; manages and monitors conventional and web applications; assesses knowledge management needs and develops strategies to meet them; identifies and obtains required resources; provides oversight, planning, and funding coordination for Garrison IT requirements; assists the DGC in managing the unit's IT processes; initiates and forwards Requests for Services to the NEC; acts as liaison to the NEC for repair of IT equipment; monitors all common-user C4/IT baseline services; forecasts and negotiates C4/IT above-baseline service delivery; coordinates backup and archive services.
Senior Information Management Officer (IMO)
Serves as Senior Information Management Officer (IMO); provides IT support to NETCOM and supported organizations for DoDIN hardware, software, data, applications, tools, and systems in both classified and unclassified network environments; supports NETCOM G-6 with business operations, Cybersecurity, Knowledge Management Integration (KMI), Army Enterprise Service Ownership/ Development, Capability Management, and Content Management requirements; manages accounts for users on NETCOM managed systems; maintains user records.
Information Management Officer (IMO)
Serves as Information Management Officer (IMO); provides troubleshooting, support, and O&M for all IT systems in support of NETCOM G-6 customers; provides NETCOM HQ with IT support; grants SharePoint access to all SharePoint administrators and SharePoint site collection managers; ensures equipment usability in the event of a COOP; tests COOP capabilities quarterly; updates, maintains and modifies NETCOM HQ IT Service COOP plan; maintains network structure and components, telephone and video teleconferencing equipment, and services at NETCOM sites.
Information Management Officer (IMO)
The IMO coordinates service definition, management oversight, advice, and planning of IT/IM requirements and serves as the strategic partner for IT/IM coordination between the Garrison, Network Enterprise Center (NEC), IMCOM Directorate-Readiness (ID-R), and IMCOM G6.
