25F Network Switching Systems NCOER Bullets
Help Desk
o served as DSST NCOIC for Union III Iraq; his network provided secure and unsecure access for over 1200 customers
o acted as the Enhanced Trusted Agent (ETA) for Union III supporting over 850 SIPR, and SIPR-REL customers, including MG Martin and seven other Flag officers
o compiled daily reports summarizing trouble ticket status and trend analysis; recognized by Commander
o addressed issues arising from the transition to the Global Combat Support System-Army (GCSS-Army) to support operations across the Combined Joint Operations Area-Afghanistan (CJOA-A)
o assisted SPC Ebone in programming and wiring the NIPR and SIPR Cisco call managers
o provided service and support to over 144 SAMS-E customers ensuring fully operational capabilities and mission success
o installed VOIP and SVOIP phones for the ECC, created associated office OI
o troubleshot and baselined A Co TACLANE and CPN stack
o trained SPC Johnson in help desk duties
o supported the J6 Communications Van, providing NIPR/SIPR voice and data services to ARCENT command; 100% up-time, command group never without command and control
o appointed as supervisor in the newly formed Comm Group
o provided effective leadership in implementing the Command's challenge to weld 115 civilian and military personnel into a highly motivated and effective team supporting CF operations and day-to-day communications needs
o demonstrated moral courage by assisting the Commander in resolving a senior NCO's shortfalls as a leader with wise counsel and direct mentorship
