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o served as Assistant Clinical Nurse OIC (ACNOIC)
o devoted countless hours to analyze and improve day-to-day operations and provide satisfactory patient experiences
o maximized staff resources; extremely proficient with staff assignments while using all available resources to the best advantage
o served as Nurse Case Manager for Community Based Warrior Transition Unit-Florida (CBWTU-FL) for the tri-state area of Florida, Georgia, and South Carolina
o provided case management for 60 National Guard, Reserve and Active Duty Soldiers; interviewed, scheduled, coordinated and expedited medical care through VA, military and civilian providers
o successfully worked within the scope of the nursing practice and utilized all aspects of the NCM process to meet or exceed the Service Member's medical needs