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WOMOS 255
Information Systems
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o answered multiple calls and email interactions from users of the Procurement Integrated Enterprise Environment; resolved over 99% of those calls and emails and escalated 1% to the PIEE Program Management Office
o assisted PIEE users with account management, often requiring account reactivations or registrations, password resets, and sometimes referring callers to the appropriate points of contact
o supported all applications in troubleshooting and maintaining virtualization environments; facilitated productive and reciprocol working relationships and mission success
o assisted end-users in submitting, troubleshooting their invoices for contracts with the Department of Defense which is mission essential in order for end-users to be paid
o resolved complicated technical issues related to various PIEE applications which often required research and utilizing the PIEE test environment to recreate the problem, find the solution and confirm that the solution resolved the issue
o designed $7M in enduring communications infrastructure for 4 projects at 2 Western Access Network bases, increasing bandwidth 300% and extending cyber access to previously disconnected areas, supporting C2 & anti-air capabilities
o conducted site survey for 4 critical locations, consulted with 14 stakeholders, measured and evaluated 550 acres to craft existing site picture for 2 first-ever area development plans, prepared for CENTCOM OPLAN activation
o served as U.S. rep to Saudi military officials in 3 key engagements to collaborate on strategic resource allocation arrangements preparing for next $83M phase in burden-sharing program aligning U.S. and Host Nation interests
o teamed with 5 E&I troops, designed and installed $10K, 740 foot cable raceway, enhancing NIPR, SIPR, commercial internet for 18 Joint Service Operators, cutting CFK startup time by 3.5 hrs, and strengthening U.S.-Israel air defense missions
