Back to MOS 255 OER Bullets
Thanks for your contributions!
We need more examples. Examples can be contributed by using the form below.
MOS 255A
Information Services Technician
MOS 255A is comprised of feeder occupational specialties: All MOSs (Must have 4 years IT experience IAW prerequisites)
o answered over 170 calls and emails from users of the Procurement Integrated Enterprise Environment
o resolved over 96% of those calls and emails and escalated 4% to the PIEE Program Management Office
o assisted PIEE users with account management, reactivations, or registrations, and password resets
o supported all sites in troubleshooting and maintaining virtualization environments; facilitated productive and reciprocol working relationships and mission success
o assisted end-users with submitting and troubleshooting their invoices for contracts with the Department of Defense
o resolved technical issues related to various PIEE applications in the document submission process often requiring research and utilizing the PIEE test environment to recreate the problem
o assisted PIEE users with account management and referred callers to the appropriate points of contact
o served as the JITC Mobility/Universal Gateway (UG) Test Team Lead; evaluated DoD Mobility, Universal Gateway, and Hypori VMI programs
o coordinated replacement parts and ensured software and firmware vulnerabilities were quickly remediated; guaranteed all 138 sites could complete their mission
o planned, tested, and deployed Windows 10 operating systems to more than 1,000 users with limited personnel and resources; supported every member of Sierra Army Depot in only four months
o performed hundreds of required and complicated STIGs on Enterprise SQL; ensured compliance with standing OIs and preparation for the CCRI
o supported all sites in troubleshooting and maintaining virtualization environments; facilitated productive and reciprocol working relationships and mission success
